I am incredibly grateful to My Offers for selecting me for this amazing opportunity. Being given a £500 Mystery Shop at Harrods was a dream come true, and I was excited to explore the luxury items available.
Website and App Experience
The Harrods website is visually stunning and features an impressive array of luxury items. However, I encountered some difficulties while navigating the trainer sizes. The presence of multiple country size options made the process confusing, and the filters on the app did not specify the sizes adequately. This led to some frustration initially.
Product Selection
Despite these initial challenges, I was able to treat myself to a beautiful Armani Jacket and a Ralph Lauren Coat. This was all thanks to my fantastic personal shopper, Si Delisser. My experience took a positive turn after I reached out for assistance due to difficulties navigating the website.
Customer Service Interaction
Initially, I emailed Harrods for help, but their response was underwhelming—they merely sent me a link to the website, which did not address my concerns. Frustrated, I emailed them again and requested more personalised assistance. Eventually, I was allocated a personal shopper, Si Delisser, who communicated with me via WhatsApp.
Though there was a slight delay as Si was busy with department responsibilities, once he was available, he provided exceptional service. Over the course of three days, he found me some fantastic deals and made my shopping experience smooth and enjoyable. His dedication and attention to detail were nothing short of perfect.
Final Thoughts
With my remaining balance and some additional funds of my own, I am eagerly awaiting more amazing deals from Si. I am 100% satisfied with my purchases and, overall, my experience was unique but wonderful. The Harrods team, particularly Si Delisser, truly goes above and beyond to ensure customer satisfaction.
Thank you once again, My Offers, for this incredible opportunity.